不管什么样的技术论坛，都有一个相同的现象存在，就是，总有很多人在问重复的问题。记得一两年前吧，CSDN里曾有一篇帖子，大约叫做《提问的智慧》，是一个资格很老的活跃分子，看到论坛被那些比较低级或是已经被回答过很多次的问题充斥，深感痛心随即奋起发了一贴，提倡每个人（尤其是菜鸟），每次提问前先搜索一下。这个帖子当然得到了很多人的共鸣，跟帖无数。其实大家心里都知道，这个现象是必然存在的：菜鸟之所以称之为菜鸟，多半是因为连搜索也不拿手；若能够凭借搜索的力量解答自己的问题，那也已经超越了菜鸟的level了。发铁和跟帖的人，大都怀着一种“怒其不争，哀其不懂”的心情，希望能够凭借一己之力，多多点化几个菜鸟。
 
彼时曾给了一个意见：可否给搜索也配备一个智能助手，只要一有人提问，就先自动到已有的知识库/记录库中去搜索出相关的答案，直接返回给提问者，问其是否能解答其问题，若能，则该问帖就此结束，不会被真正发到论坛中；若不能，则在将此问题发到论坛中。当时这仅是一个想法，我是个懒人，也并不热衷于写程序，因此虽然有人附和，终究不了了之。不想近来却发现，在微软内部的一个讨论组中，已经有这样的“搜索助手”出现。
 
以下是我向这个讨论组发信提了一个问题后，“搜索助手”给我的响应，实质就是将以往一些类似的提问及其答复，组成一个合集反馈给我。不仅自动化，而且吻合度相当高。通过阅读它提供的信息，已经可以基本解决问题（当然，也有吻合读不高的，视问题的关键字而定）。取一样例摘录如下，具体内容和发信人已被去除：
________________________________________
From: profsps@***.com
Sent: Thursday, June 17, 2004 5:01 PM
To: Linda Liu
Below are results from searching the SharePoint alias archives for messages that are similar to the question you recently posted to an alias:
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To: ***
From: ***
Date: Thursday, February 19, 2004 12:19:19 PM
Subject: Expose Site DocLibs, customize portal page, network shares
Archive Message Url: http://***/public/User%20Groupware/Business%20Functions/Product%20Groups/SharePoint/sptech/Expose%20Site%20DocLibs,%20customize%20portal%20page,%20network%20shares.EML
…………….
……………
Thanks,
***
End of Message
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To: ***; ***
From: ***
Date: Friday, May 21, 2004 7:32:31 AM
Subject: RE: Customizing the UI of SPS/WSS sites
Archive Message Url: http://***/public/User%20Groupware/Business%20Functions/Product%20Groups/SharePoint/sptech/RE:%20Customizing%20the%20UI%20of%20SPS_xF8FF_WSS%20sites.EML
See Adam’s recent post on this.
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From: ***
Sent: Friday, May 21, 2004 4:17 AM
To: ***
Subject: Customizing the UI of SPS/WSS sites
Importance: High
Hi all,
………….
………….
Regards,
***
End of Message
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To: ***; ***
From: ***
Date: Wednesday, May 12, 2004 3:31:53 PM
Subject: RE: Header and footer
Archive Message Url: http://***/public/User%20Groupware/Business%20Functions/Product%20Groups/SharePoint/sptech/RE:%20Header%20and%20footer.EML
Answered this RFC sometime back, hope it helps you.
 
-***
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To: ***; ***
From: ***
Date: Tuesday, September 30, 2003 10:57:36 AM
Subject: RE: customizing the web site
Archive Message Url: http://***/public/Distribution%20List%20Mail/SharePoint%20Portal%20Server/SPBETA-PF/RE:%20customizing%20the%20web%20site.EML
………….
…………
***
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From: ***
Sent: Tuesday, September 30, 2003 10:47 AM
To: ***
Subject: customizing the web site
……………
……………
Thanks
***
End of Message

<此处略去剩余十几个类似的答复>

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又偶发一想，如果所有的论坛和讨论组都提供了这个功能，那么，提问的质量是高了，但论坛的流量是否就要低了呢？看来，是否实现智能化的搜索，还要视各大论坛的主要目标而定。